Terms & Conditions

Please read these Terms and Conditions carefully before you use this site. These Terms and Conditions of Website Use (the “Terms and Conditions”) apply to the 18cTea website located at www.18ctea.com, and all associated sites linked to www.18ctea.com by  18c Master Sdn Bhd . This site is the property of 18c Master Sdn. Bhd. By using this site, you agree to these terms and conditions set forth in this notice.

18cTea reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time, without prior notice. It is your responsibility to check these Terms and Conditions periodically for changes. As long as you comply with these Terms and Conditions, 18cTea grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.

  1. Our Raw Materials Supply Distribution store opening hours are from 9.00am – 6.00pm. Monday – Friday.  
  2. For orders and enquiries information, please contact us at 05-2414726/018-9786989 or sales@18ctea.com
  3. We provide delivery with charges within Malaysia regions.
  4. Customer or receiver information such as names, addresses, contact numbers, delivery date must be provided accurately to avoid any delay in delivery.
  5. We collect your personal information so that we can use it to facilitate our services and communicate our activities such as: processing your order, alerting you to specials from time to time, providing you with confirmation of your order and advising you of any changes to your request, responding to comments or complaints you may have, seeking your opinions from time to time, to ensure we continue to offer valued services, copies of orders for our accounting and financial obligations.
  6. If you subscribe to our regular newsletter, we may e-mail you with news and updates about our products and services. If you do not wish to remain a subscriber you can, at any time, request removal of your details from our records.
  7. We reserve the right to contact our customers anytime via telephone, fax or e-mail should there be any issue pertaining to the orders or deliveries.
  8. We reserve the right to replace your order with another similar item of equal or higher value should the supply of certain kind of products are unavailable due to reasonable conditions and/or Peak Seasons. This term shall apply to all other products as well. 
  9. All deliveries will be made according to orders placed either through telephone, fax, email or website orders. We will not hold any responsibility over inaccuracy in the orders received due to customers' mistakes. 
  10. In the case where the receiver refuses to accept delivery, we will not make any refund. .
  11. Refund will only be given under certain circumstances, and only at our discretion.  
  12. No cancellations of orders are allowed. 
  13. All major Credit Card Payments, Bank Transfer, and Cash during Pick Up are accepted as the payment methods. 
  14. The usage of Paypal as the payment method is not protected nor warranted by us. Any issues occured from its usage are out of our control boundary, and shall be referred to PayPal, Inc for further assistance and information. 
  15. 18ctea carries out regular maintenance and virus/spyware scanning on our website where all care is taken to ensure that 18ctea.com website and data transmissions are free from viruses/spyware. However, it is your responsibility to scan any such data for viruses/spyware. We accept no responsibility and cannot be held liable for any loss of data, damage or hardware failure or any other damage caused by any virus/spyware.
Usage of our Online Ordering System 
 
18ctea DOES NOT GUARANTEE THAT THE WEBSITE OR ANY CONTENT OR MATERIAL, SERVICE OR FEATURE OF THE WEBSITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THIS WEBSITE, THE INFORMATION, CONTENT AND MATERIALS ON THE SITE ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, OR ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES ON MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU ASSUME TOTAL RESPONSIBLITY FOR YOUR USE OF THE WEBSITE.